How to buy a ticket in Eventbrite using a gift card You can learn more about how our integration with Eventbrite works here: This gift card is immediately synced to your Eventbrite account and can be used against any ticket purchase immediately. Otherwise, please follow the guide below for how to issue a single gift card instead of a refund.ġ) Head over to and click "Create a gift card".ģ) We recommend entering the Eventbrite order number in the order lookup tool provided:Ĥ) After you've done these steps, we'll pre-populate all the details in the gift card for you and you can review this and click "Create gift card".ĥ) Once this is done we'll take you to the gift card detail page where you can see the gift card we just created and sent to your customer. If you have a batch of refunds to do, we can do that for you via a spreadsheet import, please get in touch to discuss. Read the Eventbrite guide on how to do this: How to issue a gift card instead of a refund You will need to review your refund policy settings in your Eventbrite to ensure that you are not issuing refunds automatically.
If you meet the requirements, ask for a refund through this refund request form.Issuing a gift card instead of issuing a refund in Eventbrite Before you start You already contacted the organizer and they have either not responded or denied your request The event was cancelled within the last 45 days (not postponed or rescheduled)The organizer used Eventbrite Payment Processing to process your payment Make sure you meet all the requirements below: You purchased tickets for an event that was cancelled Select the ticket you want a refund for.Click 'Request a refund'. Enter your details and submit your request. Ĭlick “Contact the Organizer” if you don’t see the option to request a refund or you have a question about the status of your refund request.
Log in to Eventbrite.Go to 'Tickets' in your account. If refund requests are allowed, you’ll see the option to request one in your account: Request a refund directly from your Eventbrite accountĮventbrite automatically creates an account with the email address you used to purchase a ticket.
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